Archive for November, 2008

We Wuv Wikis

The word wiki is a shorter form of “wiki wiki” which is from the native language of Hawaii (Hawaiian), where it is commonly used as an adjective to denote something “quick” or “fast.”We use our wiki to easily add, remove, or otherwise edit all content.

What content? Our project management methodology, our change management methodology, and our internal processes.

Take a look at this brief video for a great introduction.
 Thanks to Lee LeFever at CommonCraft.com for a great Video
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The ultimate test of effective communications is observable, measurable results.  For example, if you sent out a communication asking employees to register for an upcoming training event, you can judge its effectiveness by the response rate.  Or, if you’re posting information on your company’s intranet, you can count the number of times it’s been accessed and you can collect real-time feedback from employees on the site regarding its usefulness.  Another way to gauge effectiveness is to conduct a focus group, where you can quiz the participants on their knowledge of the change program and get their feedback to specific communication messages and vehicles.
 
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 What makes you delete an unread e-mail? 
What makes you open one?
 Always make sure you:
  • Catch their Attention: Start your most important sentences with the person’s first name.
  • State your Request: Your request should be easy to find, easy to read and simple to execute.
  • Be Concise: Keep your total email to less than one screen in length.
  • Keep it Under 3: The ideal email has no more than 3 sentences or 3 short paragraphs.
  • Clearly Communicate Your Tone: It is easy to misunderstand a writer’s tone in an e-mail.  Follow up important emails with a voicemail. 
  • Leave Contact Information: Make your contact information easy to find and use text format.

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